Shipping policy
Shipping Overview:
At Truss Tap, we prioritize safe and timely delivery of all our products. Each order is carefully packed in bubble-wrapped envelopes to ensure the protection of your NFC products during transit.
Shipping Locations:
We currently ship to all 50 states within the U.S. and select international locations. If your location is outside of our regular shipping zones, please contact our customer service team to inquire about potential shipping arrangements.
Shipping Timeframes:
- Domestic Orders: Typically, domestic orders are processed within 1-2 business days and shipped via standard shipping methods. Delivery usually takes 3-7 business days, depending on your location.
- International Orders: International orders are processed within 1-2 business days and shipped via standard international shipping methods. Delivery times may vary based on the destination country, typically ranging from 7-21 business days.
Shipping Costs:
- Domestic Shipping: Standard shipping is calculated at checkout based on your location. Orders over a specified amount may qualify for free shipping.
- International Shipping: Shipping costs for international orders are calculated at checkout and are dependent on the destination country.
Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your delivery.
Lost or Damaged Items:
If your package arrives damaged or does not arrive within the expected timeframe, please contact our customer service team immediately. We will work with you to resolve the issue, including offering a replacement or refund where applicable.
Returns and Exchanges:
For information on returns and exchanges, please refer to our Return Policy for detailed instructions.
If you have any further questions regarding our shipping policy, please feel free to reach out to our customer service team. We’re here to help ensure you have a smooth and satisfying shopping experience with Truss Tap.